Terms of service

Effective from May 6, 2026

OZERTY-FRANCE is a site belonging to the company MOJO FZ-LLC, a limited liability company whose registered office is located at A4-709 Building no. A4, Al Hamra Industrial Zone-FZ, 10055 Ras Al Khaimah, United Arab Emirates, and registered with the Ras Al Khaimah Trade and Companies Registry under number 45000044 (hereinafter referred to as "OZERTY"), and is the publisher of the site located at https://ozerty-france.com.

The site host is the company Shopify, whose head office is located at 150 Elgin Street, 8th Floor, Ottawa, Ontario, K2P 1L4, CANADA.

ARTICLE 1: Definitions

In order to facilitate the readability of these General Conditions of Use, the following terms will always have the meaning and scope given to them in this article.

Terms	Definitions
T&Cs	Refers to these General Conditions of Use of our Site.
User Account	Refers to the personal account of the User, created automatically when they place their first order, and to which they can connect on the Site using their email address in order to consult and manage a set of information concerning them on the Site, in particular their personal data, the history of their purchases made on the Site, their delivery addresses, etc.
Identifier	Refers to the email address used by the User when placing their order and allowing them to connect to their User Account. Connection takes place without a password: a one-time verification code (OTP) is sent to this email address in order to access the User Account.
Service fees	Refers to the fees for the Service subscribed to by the user, including for example but not limited to: delivery costs, product customization costs where this is offered, etc.
Service	Refers to the service offered on the Site by OZERTY for the conclusion of one or more product purchases via the Site.
Site	Refers to the website https://ozerty-france.com which allows you to consult everyday consumer goods and to purchase them and have your purchases delivered.
User	Refers to any adult natural person or legal person registered on the Site and subscribing, where applicable, to the Service.
Visitor	Refers to any natural or legal person accessing the Site for consultation purposes and who does not have a User Account.
Flexpay	Refers to the mechanism allowing the User to validate an order below the minimum order amount. In exchange for a deposit, the User is credited with an equivalent benefit on their Store Credit, under the conditions detailed in the Payment Terms.
Store Credit	Refers to the store credit attached to the User Account, granted as a commercial benefit and usable on orders under the conditions detailed in the Payment Terms.

ARTICLE 2: Acceptance of the general conditions of use

These T&Cs govern the use of the Site and access by Users to the Service offered on the Site. Acceptance of these General Conditions of Use is the condition precedent to the use of the Service described herein.

Any registration and/or subscription to free or paid Services, as the case may be, implies unreserved acceptance by the User of the provisions of the T&Cs, which they expressly acknowledge having previously read, understood and accepted.

Acceptance of these T&Cs takes place when the User places an order: by clicking on the "Order with obligation to pay" button, they acknowledge having read and accepted these Conditions. A link allowing them to be consulted at any time is accessible in the footer of the Site as well as on the product and cart pages.

The current version of the T&Cs is available at any time and freely accessible on the Site. OZERTY may modify the T&Cs at any time depending on certain technical, economic, legal or commercial constraints, such as the launch of new services.

Users are informed of changes to the T&Cs within a reasonable time frame. If applicable, they are informed when they connect of the new T&Cs in force and must accept them to continue to benefit from the Services.

Failing this, the User may unsubscribe, this unsubscription taking effect upon receipt of the User's last order for any order placed before the modification of the T&Cs.

Any exemption from the T&Cs must, to be valid and binding on OZERTY, be the subject of a written document signed by OZERTY and the User and expressly referring to the T&Cs.

OZERTY reserves the right to suspend any transaction or to immediately cease its Services for the benefit of a User, in particular if they violate a provision of the T&Cs.

A printed version of the T&Cs as well as any information sent electronically will be admitted in any legal proceedings concerning the application of these T&Cs, in the same manner and under the same conditions as any other document written and kept in paper format.

The fact that OZERTY does not exercise, at any time, a prerogative recognized by these T&Cs, or does not require the performance of any stipulation of the agreement resulting from said T&Cs, cannot in any case be interpreted either as a modification of the contract or as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to demand the scrupulous performance of the commitments entered into herein.

In the event of non-acceptance of the T&Cs stipulated in this contract, the User must renounce access to the services offered by the site.

ARTICLE 3: Access to the site

The site is accessible free of charge anywhere to any User with Internet access. All costs incurred by the User to access the service (computer hardware, software, Internet connection, etc.) are their responsibility.

Simply browsing the Site is free and does not require a User Account. The User Account is created automatically when the User places their first order, from the information they provide on that occasion. The User undertakes to provide sincere and accurate information concerning their marital status and contact details, in particular their email address, as this is used for the management of their order and for access to their User Account.

ARTICLE 4: User Account

Consulting the Site is free and acquiring User status does not give rise to any specific fees.

The User Account is created automatically when the User places their first order. There is no separate registration procedure and no password: the User accesses their Account using the email address used when placing their order, a one-time verification code (OTP) being sent to this address in order to log in. Only adults aged over 18 and not subject to guardianship or curatorship may place an order and hold a User Account on the Site.

The veracity and accuracy of the information communicated by the User for the creation of their User Account are presumed and engage their responsibility, in particular with regard to their identity.

The User's email address and the verification codes received are strictly personal. The User must take care to preserve the confidentiality of access to their mailbox and must not transmit the codes received to a third party.

In all cases, OZERTY reserves the right to activate or not a User Account.

In the event that OZERTY finds that the User has provided false information or has not provided the additional explanations that it may request from them, the User's User Account may be suspended or permanently deleted.

More generally, OZERTY reserves the right to refuse any order or any access to an Internet user with whom it has had a previous dispute or who does not comply with these T&Cs.

Furthermore, it is understood that upon the creation of their Account, the User authorizes OZERTY to send them emails relating to their orders, as well as information emails relating to developments in the Service and/or to the activity of the sector.

ARTICLE 5: Suspension or deletion of the User Account

The User may at any time and without reason request the deactivation of their User Account by email to the contact address indicated on the Site, or carry out this process directly online.

OZERTY undertakes to deactivate the User's User Account within a maximum period of seven (7) days from receipt of the request and provided that no orders are pending fulfillment and that the User is up to date with the amounts due.

OZERTY will delete the User's personal data in accordance with its personal data management policy.

In the event of non-compliance with these T&Cs by the User or in the event of fraudulent actions by the User, OZERTY may notify the User of said breaches by email and, at its convenience, temporarily suspend for a period of its choice, or permanently delete, the latter's User Account, in particular in the following cases:

• The User violates a provision of the T&Cs or commits criminal acts;
• OZERTY notes a lack of connection to their User Account by a User for a period of one (1) year and after sending a reminder email which remained without effect for four (4) weeks;
• The User has written misleading or defamatory reviews/comments on one or more sites dedicated to consumers;
• The User disputes a payment in an unfounded manner or in bad faith, in particular when they initiate a chargeback procedure although the order has been fulfilled or a solution has been offered to them;
• OZERTY detects fraudulent behavior or payment, the use of an unauthorized means of payment, or any attempt to circumvent these T&Cs.

In cases of unfounded payment dispute, fraud or fraudulent payment, OZERTY further reserves the right to refuse any subsequent order from the User concerned and to prohibit them from accessing the Service, without prejudice to the remedies available to it to recover the amounts due.

ARTICLE 6: User obligations

By using the OZERTY Website, the User expressly undertakes NOT to:

• Send or transmit by electronic means content that is illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, contrary to morality, infringing on a person's privacy, and/or violating the rights of a third party;
• Impersonate another User; the Internet user recognizes the limits of the Internet network and cannot hold the Publisher Company responsible for any malfunction of the Internet network preventing the smooth running and/or functioning of one or more Services offered;
• Carry out any adaptation, modification, translation, transcription, arrangement, compilation, decompilation, assembly, disassembly, transcoding, nor apply reverse engineering to all or part of the Website, or the Services and/or the Content;
• Reproduce the Site permanently or temporarily, in whole or in part, by any means and in any form;
• Use software or processes intended to copy the Content without the prior written authorization of OZERTY;
• Export the Website, or merge all or part of the Site with other computer programs without the prior written authorization of OZERTY;
• Proceed with short quotations, analyses and reproductions intended for press reviews as well as other uses expressly authorized by law, within the limits and conditions set by the latter and subject in particular to citing the name of the authors and the editorial source;
• Use software or devices likely to disrupt the proper functioning of the Site, or take any action likely to impose a disproportionate load on OZERTY's infrastructures;
• Extract or reuse, including for private purposes, without prior written authorization from OZERTY, a substantial or non-substantial part of the content of the databases and archives created by the Site.

ARTICLE 7: Intellectual property

The entire Website is protected by French and international legislation relating to intellectual property. All reproduction and representation rights are reserved, including for downloadable documents. All texts, graphics, icons, photographs, plans, logos, videos, sounds, brands, and more generally all the elements making up the Site cannot, in accordance with articles L122-4 and L341-1 et seq. of the French Intellectual Property Code, be the subject of any representation, reproduction, exploitation or extraction, in whole or in part, on any medium whatsoever, without the express prior authorization of OZERTY. Failure to comply with this prohibition would constitute an act of counterfeiting which could result in the civil and/or criminal liability of its author. OZERTY reserves the right to take legal action against any person who does not respect this prohibition. None of the provisions of these T&Cs may be interpreted as an assignment, transfer, sale, concession, license, loan, rental, or operating authorization granted directly or indirectly by OZERTY for the benefit of the User, on the Website, its content, and/or the Services.

ARTICLE 8: Warranty limits

The Website is provided "as is" and "as available" without warranty of any kind. The User declares that they know and accept the characteristics and limits of the Internet network and, in particular, the functional characteristics and technical performance of the Internet network; problems related to connection and/or access to the Internet network and/or websites; problems related to network availability and congestion; problems linked to network failure or saturation; problems related to transit time, access to information posted online, response times to display, consult, query or otherwise transfer data; risks of interruption; the lack of protection of certain data against possible misappropriation or hacking; the risks of contamination by possible viruses circulating on said networks, etc., for which OZERTY cannot be held responsible. Under these conditions, OZERTY cannot be held responsible:

in the event of a defect, loss, delay or error in data transmission which is beyond its control;

for the sending of messages and/or data to a false, incorrect or incomplete address;

if data does not reach it, for whatever reason, or if the data it receives is unreadable or impossible to process;

in the event that the User is unable to access or use the Site, and/or the Services for any reason whatsoever;

if, for any reason, the connection should be interrupted.

It is the responsibility of the User, like any Internet user or mobile phone owner, to protect their technical equipment, in particular against any form of contamination by viruses and/or attempted intrusion, OZERTY not being able under any circumstances to be held responsible for this. As such, it is up to the User to take all appropriate measures to protect their own data and/or software stored on their equipment (telephone, computer) against any attack (malfunction, virus, hacking; list not exhaustive).

The User is solely responsible for the installation, operation and maintenance of the technical equipment necessary to use the site. Under no circumstances can OZERTY be held responsible if the Site proves to be incompatible or presents malfunctions with certain of the User's equipment.

The User is solely responsible for the use they make of the Site and cannot hold OZERTY responsible for any claim and/or procedure made against them. They undertake to deal personally with any claim and/or procedure filed against OZERTY which relates to their personal use.

Hyperlinks may refer to other websites or other social networks. OZERTY cannot be held liable in the event that the content of said other websites or social networks contravenes the rights of third parties and more generally the legal or regulatory provisions in force.

The information communicated on the Website is provided for information purposes only; it is non-contractual and cannot engage the responsibility of OZERTY. It may be modified or updated without notice.

OZERTY also reserves the right, at any time and without notice, to make improvements and/or modifications to the Website. OZERTY cannot therefore be held responsible for any omissions and/or errors that the Website may contain.

The version of the Website may be updated from time to time to add new Content and/or new services without any prior information to the User.

OZERTY cannot be held liable for damages of any nature, direct or indirect, resulting from the use of or inability to use the Site.

ARTICLE 9: Force majeure

OZERTY cannot be held liable under any circumstances in the event of the occurrence of a force majeure event as considered as such by law and case law.

Events beyond its control and which it could not reasonably be required to foresee are considered as force majeure with regard to OZERTY's obligations, to the extent that their occurrence makes the performance of its obligations more difficult or more onerous.

This will be the case in particular, without this list being exhaustive, in the event of disruption of means of transport or lines of communication, acts of government, modifications to the regulations applicable to these T&Cs, events likely to hinder the proper functioning of OZERTY, the Site or the Service, its suppliers or subcontractors (such as strikes, lockouts, total or partial unemployment, accident, fire, flood, interruption of online communication services, etc.).

ARTICLE 10: Cookies

The User is informed that during their visits to the site, a cookie may be automatically installed on their browser software.

Cookies are small files temporarily stored on the hard drive of the User's computer by their browser and which are necessary for the use of the OZERTY site. A cookie contains a unique identifier, randomly generated and therefore anonymous. Some cookies expire at the end of the User's visit, others remain.

The information contained in cookies is used to improve the OZERTY website.

The User may accept or refuse non-essential cookies via the cookie management banner displayed on their first visit, as well as at any time via the settings provided for this purpose. Cookies strictly necessary for the functioning of the Site do not require consent.

The User can deactivate these cookies using the settings in their browser software.

ARTICLE 11: Evidence agreement

The actions carried out by Users on the Site by which they acknowledge accepting documents and other elements applicable within the framework of the Service, in particular these T&Cs, notably by placing an order on the Site, demonstrate their consent to the elements concerned and are assimilated to the handwritten signature referred to in article 1366 of the French Civil Code and to the conclusion of a contract in electronic form within the meaning of articles 1125 et seq. of the French Civil Code.

The User accepts that the time-stamping elements implemented, the processes of the Site by which they express their consent (for example by placing an order or by entering the verification code received by email), the information and elements exchanged with OZERTY as part of the Service, possibly on a durable medium, in particular elements relating to orders concluded on the Site (e.g. emails, acknowledgments of receipt exchanged), and in general, all elements created and/or exchanged as part of the Service on the Site (e.g. proof of connections, computer records and other identification elements), are admissible before the Courts and provide proof of the data, elements and signatures which they materialize, contain, and/or express.

ARTICLE 12: Nullity

If one or more provisions of these T&Cs are held to be invalid or declared as such in application of a law, a regulation or following a decision that has become final by a competent court, the other provisions will retain all their force and scope. If applicable, OZERTY undertakes to immediately delete and replace said clause with a similar and legally valid clause.

ARTICLE 13: Legal guarantees

The consumer has a period of two years from delivery of the goods to act under the legal guarantee of conformity.

They may choose between repair or replacement of the goods, subject to the cost conditions provided for in article L. 217-12 of the French Consumer Code.

The consumer is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

The consumer may also decide to invoke the guarantee against hidden defects of the product sold within the meaning of article 1641 of the French Civil Code; in this case, they may choose between rescission of the sale or a reduction in the price in accordance with article 1644 of the French Civil Code.

ARTICLE 14: Right of withdrawal

In accordance with articles L221-18 to L221-28 of the French Consumer Code, the consumer has a period of 14 days from receipt of the goods to exercise their right of withdrawal, by sending OZERTY an unambiguous statement expressing their wish to withdraw.

The consumer then has a further 14 days to return the product.
The costs of returning the product are borne by the consumer, except in the event of a lack of conformity or a hidden defect.

From receipt of the returned product or proof of its shipment (the date used being the earlier of the two), OZERTY has 14 days to reimburse the consumer for all sums paid, including standard delivery costs. Paid delivery options (e.g. priority delivery) are not reimbursed.

Where the order has given rise to a FlexPay deposit, the treatment of this deposit depends on the use of the benefit credited to the Store Credit. As long as this benefit has not been used in any way, the amount of the deposit is refunded to the original payment method under the right of withdrawal, and the corresponding benefit is cancelled. However, as soon as the User has used all or part of this benefit, even for one euro, the benefit is deemed acquired and consumed; the deposit is then no longer refundable in cash, and the User keeps the benefit already obtained on their Store Credit.

The refund is made using the same means of payment as that used for the purchase, unless otherwise agreed by the consumer.

Withdrawal form (article R221-1 of the French Consumer Code)

You may copy/paste this form and send it to us by email at: contact@ozerty-france.com

- Withdrawal form -

I hereby notify you of my decision to withdraw from the contract relating to the order below:

Order number:
Email address used when placing the order:
Last name and first name:
Postal address:
Date of receipt of the order:
Date:

ARTICLE 15: Applicable law

These T&Cs are governed by French law.

Any complaint must be sent within a maximum of fourteen (14) days after the performance or the planned date of performance of the Service subscribed to by the User to the following address:

contact@ozerty-france.com

In the event of no amicable resolution of a dispute arising between the parties, the French courts will have sole jurisdiction to hear the matter.

ARTICLE 16: Mediation

In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.

Failing an amicable agreement, the consumer has the possibility of referring the matter free of charge to the consumer mediator to which the professional is affiliated, namely AME CONSO, within one year from the written complaint sent to the professional.

The consumer mediator must be contacted:

either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;

or by post addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

Contact us:

From 9:00 a.m. to 6:00 p.m. Monday to Friday
Tel: 09 70 01 97 37
E-mail: contact@ozerty-france.com