FAQs

The order is processed between 1 and 6 business days and the standard delivery time is 3 to 7 business days .

If it's been less than 14 working days , you just need to be a little more patient, your item is on its way!

If your entire order has still not arrived after up to 14 business days , please contact us so we can investigate the tracking number and reship your items if necessary.

To track your order, click the Track my order link and enter your tracking code. It was sent to you by email within 6 days of your purchase.

If you don't have it, check your spam, if it's not there, contact us so we can provide you with more information.

At the moment, we only deliver to France and the United Arab Emirates. We are working on opening other stores for other countries.

If your item arrives broken or damaged, please contact our customer service team by email with a photo or video of the problem and we will send you a new item immediately. If you do not get a response from us within 24 hours (Monday to Friday), check your spam, we respond to 100% of emails. Otherwise, contact us by phone.

Yes of course, please contact us first by email to open a support ticket to validate your intention to return this item for exchange and to complete the returns process.
Please refer to our returns and refund policy.

Absolutely, contact us and we will tell you the procedure to follow. You have 14 days from receipt of the goods. Simply send the item back to us and we will issue a refund. Please refer to our returns and refund policy.

We invite you to use our contact page , or our emailcontact@ozerty-france.com .

We promise to respond by Email within 24 hours Monday to Friday. If these channels are not suitable for you, you can contact us by telephone.

Yes, as proof, we accept payments via Visa, Mastercard, American Express. These world leaders would never let us continue our store if we had a high rate of dissatisfied customers.