Buy with confidence with Ozerty's delivery guarantee

At Ozerty, we work with trusted international shipping partners to ensure your packages are delivered safely and on time. Our commitment is to ensure the safe arrival of purchased items. If any problems arise during transportation, such as damage, loss or delays, please rest assured that we are committed to resolving these issues and offering optimal solutions.

Our delivery guarantee

5€ credit in case of delay

If we do not deliver your order by Ozerty's latest estimated delivery date, you will receive a €5 credit within 48 hours of that date. This credit will be sent to you by email in the form of a promo code and can be used on your next order.

Immediate return of damaged items

If you receive your package and find that some items have been lost or damaged in transit, please rest assured that we will return these items to you immediately.

Instant return in case of loss of the package

If your package has no tracking updates for more than 15 days, you have the option to request a free reshipment. If the original package is finally delivered to you, you can keep it free of charge and there is no need to return it.

Return in case of non-delivery within 30 days

If your package is not delivered within 30 days, you can request free reshipment. If no action is taken within 35 days, we will automatically reship it. If the package arrives later, you can keep it free of charge and there is no need to return it.

Our delivery partners